Support

All new learners will now have a PIN number instead of a password, for added security. If you have not yet logged in to migrate your password to a PIN number, and have forgotten your initial password, click "Forgot Password" on the sign-in page to reset it. Once you login you will be prompted to migrate your account to a PIN number. You will use this Pin number to log in moving forward.

How long it takes to complete our courses varies depending on several factors including your internet speed, your reading pace, and how long it takes you to explore each section. You can stop and start as needed but we encourage you to complete the lesson that you are on before logging out to ensure your progress saves correctly. You can log in and out as many times as you need.

Log in to your account and follow the steps below:

• Click on the "Certificate" button beside the course you have completed. You can then view or download your certificate.

Not all courts have access to your course status.  As soon as you complete a course, you should email or hand in your certificate to assure they know.

Yes. You will have questions throughout the course to help you practice for the assessments, as well as a midpoint assessment and a final assessment. They will be required to be passed with a minimum of 80% correct answers. You will have multiple attempts to pass an assessment.

Yes.  If your course has a fee, you cannot begin until you have paid for it.

We accept credit and debit cards. We do not accept cash, checks or money orders.

Coupons are only issued to those who have met certain criteria.  If the person that referred you to take your class did not give you a coupon code, you are most likely not eligible as our classes have already been significantly reduced in cost. If you were issues a coupon by your referring officer, you can enter this on the purchase page after you select your course.

No, unfortunately, due to the nature of the product we sell we are not able to offer refunds.

Three of our courses are available in Spanish versions - Responsibility Awareness, Drug & Alcohol Awareness and Theft Awareness. You must select Spanish as your language when you register for your account in order for your learning platform to be in Spanish. You must also be sure that you select and purchase the course with "Espanol" listed in the course name. All of our courses are primarily in English so please be sure that the course you select says Espanol in the name if you are trying to purchase the Spanish version.

The most effective way to reach us is to use the chat feature on our website. If this still does not address your issue you can complete a ticket that will be submitted to our customer support team and we will reach out to you. If you are not prompted to enter a ticket via the support chat, you can complete the CONTACT FORM on the bottom of the support page of our website or call our support number M-F 9 am - 5 pm EST.  Our toll-free number is 1-888-713-2748.

Use the chat feature on our website for further questions. If the chat does not resolve your issues, you can enter a ticket to fully describe your situation and we will connect with you as soon as we can to help resolve the issue.

No, ProCivica will not make public any information that you have submitted to us other than your course completion certificate to the agency that referred or registered you, if applicable.

Yes. You will be able to review all of our privacy standards after registering for your account, prior to paying for and completing our courses.